Cancellation policy: Please contact us as soon as possible for any cancellations or rescheduling of appointments. As we serve many patients and clients in the south Texas region, we often have a waiting list for new consultations. If there is a change in your availability or your pet’s care plan, please let us know so that we can adjust our appointment schedule and accommodate as many cancer patients as possible, as quickly as possible. A credit card will be required for booking an appointment. For any same day cancellation or no-show appointments, a charge will be applied.
COVID-19 Announcement: The safety of our clients and our staff will always be a top priority. We are currently operating under normal business hours and allow interaction with clients and hospital staff. We will follow all CDC and governmental guidelines regarding personal protective equipment (ie. masks), hospital sanitation, and personal interactions. At this time, masks are not required in our hospital but are encouraged. If you do not feel comfortable entering the hospital with your pet, please call us to discuss our curbside service options.
We are a cashless business. We accept Visa, Mastercard, Discover, American Express, CareCredit, ScratchPay, and checks (returned check fees will be applied).
All pets spending part or all of the day with us must be picked up by 6pm. Pets will be provided bedding, water, and litterboxes for cats. We do not typically give food to your pet unless you bring their specific food since many pet food diets are different. All dogs are walked every 4-6 hours during their stay.